Operations management focuses on innovative thinking, open mind-set and responsiveness to rapidly changing environments. Operations are a strategic asset for a company and require a deep knowledge of the internal structure in order to enable passing from ideas to execution.
GCG Experts assist their clients with analysing their internal and external processes in order to develop more efficient and goal-oriented customer service operations that support customer acquisition, retention and profitability, as well as by prioritising key processes based on the value at stake.
GCG Experts assist their clients with logistics consulting services aimed to improve customer service operations and develop cost-effective solutions related to supply chain, warehouse, material handling, and distribution issues. These solutions are obtained further to a thorough problems analysis and subsequent strategic planning and processes optimisation strategies.
GCG Experts help organisations with all aspects of cost optimisation by identifying the project scope, performing data collection, exploring optimisation opportunities, and implementing a roadmap.
Starting from a wide information base gathered internally, the consultants define process metrics for each division (eg. finance, HR, IT) to analyse the current operational performance and as a reference for future progresses. Key performance gaps are identified through Benchmarking, helping to define near and long-term areas for improvement.
The corporate culture and governance affects deeply a firm’s operations. Whilst it usually flows from management downward and outward, in some cases it may also overstep certain boundaries leading to creating high-risk operative styles. The corporate is a key to competitive advantage as it effects people’s behaviour and their wish to run the extra mile.
GCG Experts assist companies in understanding how their corporate culture expresses itself in specific areas or departments, and in advising on potential strategic changes in the company’s ideology and practice.
Changes within an organisation have important impact on its processes, systems, structure and roles. Having in mind its effects, managers understand that creating change requires an accurate plan as well as a clear understanding of its goals. Change starts as an idea, which needs to be outlined, planned and implemented.
GCG Experts can assist companies with succeeding with organisational change management and change management implementation strategies by analysing and linking together all the necessary elements of the equation (people, structure, processes, strategy, and ideas).